Refund policy

At EBOBO (“EBOBO,” “we,” “us,” or “our”), customer satisfaction and product quality are our top priorities. We are committed to providing reliable products and a transparent purchasing experience. This Return and Refund Policy explains the conditions under which returns and refunds are accepted. If you have any questions, please contact our support team at info@ebobo.us.

By using our website and purchasing our products, you agree to comply with this policy. EBOBO reserves the right to modify this policy at any time. Customers are responsible for reviewing the most current version.

Eligibility for Returns and Refunds

1. Return Period

Products may be returned within 30 days from delivery.

2. Product Condition

• Returns are accepted only if the product is unopened, unused, and sealed, or if a manufacturing defect is confirmed with photo or video evidence.
• If multiple products are returned from one order, each item must meet the return eligibility requirements.

3. Expiration Date

Products returned after their expiration date are not eligible for a refund unless the item was expired at the time of delivery.

4. Purchase Source

This policy applies only to purchases made directly through EBOBO’s official sales channels. Products purchased from third-party sellers or marketplaces are subject to their respective return policies.

5. Incorrect Products

If you receive a product different from what was ordered, you may request a return by providing proof of the incorrect item received.

6. Promotional and Bundled Items

Products purchased as part of promotions or bundles may be returned only if unopened and factory sealed. Refunds for promotional or bundled items are issued as store credit in the form of loyalty points only.

7. Bulk Purchases

Returns for bulk or wholesale orders are subject to additional review and may be eligible only for store credit.

Refund Options

1. Store Credit or Exchange

You may choose to exchange the returned product for another item or receive store credit for future purchases. Store credit will be issued to your EBOBO customer account.

2. Refund to Original Payment Method

Approved refunds may be issued to the original payment method used at checkout. Refunds are not available if more than 30 days have passed since the purchase date.

3. Refund Amount

• Eligible refunds include the product price and applicable taxes. 
  Original shipping costs are non-refundable unless the return is due to an error on our part (such as a defective or incorrect product).
  Return shipping costs are the responsibility of the customer.

4. Non-Refundable Costs

• Return shipping fees are the responsibility of the customer.
• Expedited or special delivery charges are non-refundable.

5. International Returns

International refunds may be adjusted due to currency exchange rates or foreign transaction fees, except in cases of company error.

6. Loyalty Points

Any loyalty points or promotional rewards associated with a returned product will be canceled upon completion of the return.

Return Process

1. Contact Us

Email info@ebobo.us with the subject line “Refund Request”. Please include your order number, reason for return, and proof of purchase. Customers must retain proof of shipment until the return process is complete.

2. Return Instructions

Once approved, we will provide the return address and specific instructions. EBOBO is not responsible for lost returns sent without a trackable shipping method.

3. Ship the Product

Securely package the product to prevent damage during transit. Use a trackable shipping service and provide the tracking number to our support team.

4. Refund Processing

Returns sent without prior authorization may be rejected. Once the return is approved and received, refunds are processed within 7 business days. Depending on the payment provider, the refund may appear within 7–14 business days.

Exclusions to the Policy

1. Damage After Delivery

Customers are responsible for inspecting products upon receipt.

2. Promotional Items

Certain promotions or bundled offers may have specific return conditions outlined at the time of purchase.

3. Bulk Orders

Bulk purchases are subject to additional review and may qualify only for store credit.

4. Discounted Items

Products purchased using discount codes may not be eligible for return unless defective or damaged upon delivery.

Damaged or Defective Products

Customers must provide photo or video evidence of any defect. Each case is reviewed individually.

1. Replacement or Refund

We will offer a replacement or a full refund. Customers may request a similar replacement product instead of a refund.

2. Return of Defective Products

EBOBO reserves the right to request the return of defective items before issuing a replacement or refund.

3. Improper Use

Damage caused by misuse, improper handling, or failure to follow product instructions is not covered under this policy.

Legal Compliance

1. Governing Law

This policy is governed by the laws of the State of Florida, United States. Any disputes related to returns or refunds are subject to arbitration as outlined in our Terms of Use.

2. International Customers

International customers must comply with applicable local regulations. All returns involving dietary or health-related products are handled in accordance with U.S. law.

Policy Updates

EBOBO may update this Return and Refund Policy at any time. Changes will be posted on our website, and significant updates may be communicated via email or website notice.

Contact Information

Email: info@ebobo.us
Phone: (727) 435-8399

Mailing Address:
EBOBO 
7901 4th St N, STE 300
St. Petersburg, FL 33702
United States

For full details regarding dispute resolution, please refer to our Terms of Use.